AS SOON AS POSSIBLE

It is our priority to process orders in the shortest possible time.
We are able to prepare your shipment within a few hours from the order, or at the latest within the following day.

PACKAGING

We pay special attention and care when packaging the spare parts you ordered. We use suitable boxes and protect delicate items, customizing each package according to its contents.
Whenever possible, we use recycled packaging.

SHIPPING IN ITALY

Shipments are carried out through our trusted couriers BRT and SDA, with standard delivery times of 24/48 working hours, 48/72h for islands.
Upon request, additional services are available such as Priority delivery by 10:30/12:00, delivery to the courier branch, Fermopoint or Post Offices, and Insurance service.

SHIPPING IN EUROPE

For these shipments we rely on local partners such as DPD, CHRONOPOST, DHL, CORREOS, PARCELFORCE, HELLENIC POST, etc., with standard delivery times of 4/5 working days.
Shipments are trackable and, upon request, insurance service can be added.

SHIPPING WORLDWIDE

We mainly entrust these shipments to express couriers DHL and FEDEX and to the international postal network EMS, which allows us to reach 175 countries worldwide at affordable costs.
Delivery times vary from 4 to 20 working days, depending on the destination.
Shipments are trackable and, upon request, insurance service can be added.

TRACKING - INSURANCE

As soon as your order is shipped, you will receive an email with all the information to track the shipment and the tracking code.
If you opted for insured shipping, please check the goods upon delivery. If you suspect any damage or if the package appears visibly damaged, it is necessary to accept the goods with reservation by writing on the delivery note "ACCEPTED WITH RESERVATION - DAMAGED PACKAGE" and document any damage.

RIGHT OF WITHDRAWAL

If you changed your mind after placing an order on GIGS MOTORCYCLES and no longer wish to receive the goods, you have the right to withdraw from the purchase contract without penalty within 14 days from receipt of the goods, as indicated by Art. 52 of the Consumer Code. Contact our Customer Service keeping your order code at hand; one of our operators will support you with the withdrawal procedure.

RETURNS

If you need to return goods within 14 days from receipt, please contact Customer Service keeping your order code at hand: we will check the case and the necessary conditions to open a return procedure on your behalf:

• Return shipping costs are borne by the customer.
• The return shipment must be made within 5 days from the opening of the return procedure.
• The seller offers the possibility of collecting the product through an express courier directly at the address provided by the customer; the cost will be deducted from the total refund amount.

REFUNDS

• The refund procedure is immediately opened by Customer Service as soon as you make the return.
• The refund is usually made using the same payment method you used: for example, if you paid by bank transfer, you will receive an amount equal to what you spent.
• Refunds are usually processed within 5 working days from the Order Confirmation or from the receipt and inspection of the goods.

WARNINGS

• Failure to comply with the indicated timeframes for opening the procedure and returning the goods may result in the return not being accepted.
• If the goods are returned damaged, altered, missing parts, missing accessories, showing signs of use, or with warranty seals altered or missing, it will not be possible to process the refund.
• If the goods do not reach the address indicated by Gigs Motorcycles Srl (e.g. due to an untraceable or lost shipment), it will not be possible to process the refund.

If you need further information on this subject, please do not hesitate to contact our Customer Service .